Engineering, Operations, IT and Misc. Technical

• Primary support for Wireline Internet Services;
• Provides support for IPTV service customers on video service issues concerning STB operation, Broadband-Over-Fiber network issues, user instructions and FTTH network router issues;
• Coordinates customer communication on network outages with NOC and LAN/WAN;
• Interfaces with ICMS, YODA, NetBoss, and Microsoft IPTV systems;

• Excellent oral/written communication skills;
• Ability to quickly learn a changing technology base;
• Advanced knowledge, skills and ability to use all versions of Microsoft Windows 98/NT/CD/ME/2000/Vista and Macintosh OS, TCP/IP, DUN, Networks, WWW, Usenet, email client programs and protocols and modem configurations;
• Must be willing to work a flexible schedule to meeting 6:00 AM to 12:00 AM staffing needs. Shifts are 10 hours/4 days.

• Email Cover Letter & Resume
• Direct Mail: nTelos, Human Resources 1154 Shenandoah Village Drive Waynesboro VA 22980
• Fax: (540) 942-5030

• Individual must be an expert on internet technologies and assist the marketing department with developing online strategies for the organization. Excellent creative design skills are a must. Experience in web design and graphics design in a LAMP environment, and online site management is required. The successful candidate must be strong in the following areas: web design with tableless layouts, multimedia design, internet technologies, Flash Actionscript 2 and 3, creating graphics and mockups in Photoshop, cross browser functionality, proper SEO techniques, video editing, and monitoring of server logs. Must work well in a team environment, have excellent communication and organizational skills, and aggressively pursue top quality in all areas.

• XHTML/HTML
• JavaScript
• CSS based layouts (tableless layouts)
• PHP/MySQL
• XML
• Adobe Creative Suite CS3 or later (primarily Dreamweaver, Photoshop, Flash, and Premiere Pro)
• FTP and basic knowledge of command line commands
• WAP/WML/XHTML for mobile web
• Knowledge of Microsoft SharePoint administration, ATG Business Control Center (BCC) ecommerce platform, and preparing graphics and code for email blasts is a plus.

• Adobe Photoshop
• Adobe Flash (AS2, AS3)
• Adobe Premiere Pro

• Microsoft Office Suite: MS Office: MS Excel and MS PowerPoint

• XHTML/HTML
• JavaScript
• CSS based layouts (tableless layouts)
• PHP/MySQL
• XML
• WAP/WML/XHTML for mobile web

• Email Cover Letter & Resume
• Direct Mail: nTelos, Human Resources 1154 Shenandoah Village Drive Waynesboro VA 22980

• As a team member of Network Operations, the Network Operations Technician will be responsible for test and turn up, maintenance and troubleshooting of network equipment and services for NTELOS Wireline in northern West Virginia and Pennsylvania.

• Associates Degree or equivalent work experience in a telecommunications or networking environment;
• Experience with DWDM, SONET, Ethernet, MPLS, IP, Ocx, T1/T3, DSL/POTS/B1;
• Experience with Cisco ONS platform (15600/15454/15310), and routers (3750ME, 7600 series);
• Experience with BTI Systems DWDM (7000 series);
• Experience with Cisco CTC/CTM;
• Experience with circuit and equipment test and turn-up procedures;
• Computer skills Word, Excel, MS Office and PROCOMM;
• Good communication skills and experience directly interfacing with customers;
• Proven ability to work effectively alone or on a team;
• Schedule flexibility to work as required;
• Must possess/maintain valid driver’s license and good driving record.

• Email Cover Letter & Resume
• Direct Mail: nTelos, Human Resources 1154 Shenandoah Village Drive Waynesboro VA 22980

Retail / Sales

• Will assist store manager in representing NTELOS's front line in customer satisfaction; as well as assisting with the supervision of staff, merchandise standards, inventory and store profitability.
• Other responsibilities include hiring, training, and motivating staff members.
• Successful candidates will demonstrate the ability to effectively communicate in verbal and non-verbal situations.
• They will help lead the retail team to ensure profitability and smoothness of operation. This includes ensuring high levels of customer service to all customers either calling or coming into the store.

• Extensive background in retail operations, inventory management, human resources, and merchandising preferred.
• Wireless telecommunications experience a plus.

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236

• To provide stellar customer service to retail customers in our retail stores;
• Take 20-100 payments daily (depending on volume of store);
• Sell accessories;
• Answer billing questions;
• Conduct rate plan analysis;
• Save upset customers from leaving Ntelos;
• Troubleshoot phone issues;
• Sell features;
• Assist reps in the store with customer service issues.

• Education: High School degree preferred.
• Related Experience: Keyboarding / Computer experience preferred
• Special Training or Competence: Customer Service and Communication Training a plus

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236

• Responsible for delivering unparalleled customer service to customers visiting or calling the store.
• Responsible for meeting and/or exceeding targeted sales goals.
• Responsible for maintaining operational and merchandising standards.

• One plus years of department store/specialty store sales or customer service experience is preferred.

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236

• Maintain and create relationships with authorized independent retailers. Set up authorized independent retailers to carry NTELOS products.
• Schedule regular account visits with current accounts in order to insure that NTELOS products are well-presented in the store and that the authorized retailer has all necessary supplies.
• Recruiting is a required daily activity. The Indirect AE must recruit 5-10 new distributors quarterly.
• Indirect AE must train new independent retailer employees at least once every two weeks. Also must communicate changes in promotions, policy and/or procedures to Authorized Retailers.
• Timely completion of administrative tasks including submission of advertising reimbursement claims, equipment orders for Authorized Retailers, production of sales reports, and handling of customer escalations and commission disputes from agents.
• Plan and participate in special events at the retailer location to spotlight and sell NTELOS products.

• Must have at least 2 years of successful inside or outside sales experience.
• Excellent presentation skills required.
• Wireless experience preferred.

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 1150 Shenandoah Village Drive, Waynesboro, VA 22980

• Operations Management - Sales Floor; negotiate with customers; take payments, resolve issues, and provide customer service for non-sales inquiries; coach and motivate employees; support employees by authorizing discounts/overrides/credits and taking over customer escalations when needed; coordinate with other departments and managers; support sales efforts with in-house promotions, radio remotes, and events; track/report sales metrics; implement sales contests; promote positive morale and teamwork.
• Financial Management – Ensure compliance with all cash handling policies and procedures; ensure daily Dunbar pickups, maintain funds for nine floats, petty cash, and change fund; use company credit card with discretion and reconcile monthly; verify daily deposits; write incident reports as necessary for accounting; ensure customer payments properly posted; prepare and balance end of day reports; ensure compliance with company auditing requirements for financial accounting.
• Inventory Management – order, receive, price and stock inventory; ensure compliance with inventory procedures; manage return process, tech phones, demo phones, and loaner phones; ensure accessories are available on the sales floor; conduct inventory counts at least two times per month; report inventory variances; ensure compliance with company auditing requirements for inventory procedures.
• Personnel Management – staff, schedule, train, develop, and motivate employees; maintain compliance of policies and procedures through coaching and corrective actions as needed; submit necessary paperwork for quota assignment, quota relief, vacations, paid time off, timesheets and human resource paperwork as needed to support employees
• Facilities Management – order office supplies, contracts, and collateral as needed; contract work; ensure property is clean and presentable inside and out; merchandise inventory and promotional materials appropriately; maintain proper levels of security through ADT, closed-ciruit tv recordings, safe and access codes

• Extensive background in retail operations, inventory management, human resources, and merchandising preferred.
• College degree desired but not required.
• MS Office, wireless experience, knowledge of how sales works

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236

• Operations Management - Sales Floor; negotiate with customers; take payments, resolve issues, and provide customer service for non-sales inquiries; coach and motivate employees; support employees by authorizing discounts/overrides/credits and taking over customer escalations when needed; coordinate with other departments and managers; support sales efforts with in-house promotions, radio remotes, and events; track/report sales metrics; implement sales contests; promote positive morale and teamwork.
• Financial Management – Ensure compliance with all cash handling policies and procedures; ensure daily Dunbar pickups, maintain funds for nine floats, petty cash, and change fund; use company credit card with discretion and reconcile monthly; verify daily deposits; write incident reports as necessary for accounting; ensure customer payments properly posted; prepare and balance end of day reports; ensure compliance with company auditing requirements for financial accounting.
• Inventory Management – order, receive, price and stock inventory; ensure compliance with inventory procedures; manage return process, tech phones, demo phones, and loaner phones; ensure accessories are available on the sales floor; conduct inventory counts at least two times per month; report inventory variances; ensure compliance with company auditing requirements for inventory procedures.
• Personnel Management – staff, schedule, train, develop, and motivate employees; maintain compliance of policies and procedures through coaching and corrective actions as needed; submit necessary paperwork for quota assignment, quota relief, vacations, paid time off, timesheets and human resource paperwork as needed to support employees
• Facilities Management – order office supplies, contracts, and collateral as needed; contract work; ensure property is clean and presentable inside and out; merchandise inventory and promotional materials appropriately; maintain proper levels of security through ADT, closed-ciruit tv recordings, safe and access codes

• Extensive background in retail operations, inventory management, human resources, and merchandising preferred.
• College degree desired but not required.
• MS Office, wireless experience, knowledge of how sales works

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236

• Responsible for delivering unparalleled customer service to customers visiting or calling the store.
• Responsible for meeting and/or exceeding targeted sales goals.
• Responsible for maintaining operational and merchandising standards.
• Must be able to educate customers on our products and services

• Prior retail experience preferred
• Wireless telecommunications experience a plus.
• Dynamic interpersonal and communication skills required.

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 1154 Shenandoah Village Drive, Waynesboro, VA 22980

• Responsible for delivering unparalleled customer service to customers visiting or calling the store.
• Responsible for meeting and/or exceeding targeted sales goals.
• Responsible for maintaining operational and merchandising standards.
• Must be able to educate customers on our products and services

• Prior retail experience preferred
• Wireless telecommunications experience a plus.
• Dynamic interpersonal and communication skills required.

• Email Cover Letter & Resume
• Direct Mail ATTN: Human Resource Manager, 9011 Arboretum Parkway, Suite 295, Richmond, VA 23236