Return Policy
Customer must reside or have a billing address in the nTelos network coverage area. All plans require a service agreement and an activation fee. Activation fees are non refundable. Early termination fee applies. Service subject to credit approval. Rates subject to change.
Returns are accepted within 14 calendar days of purchase with sales receipt. Early termination fee does not apply to 14-day returns. All returned equipment will be charged a $35 restocking fee, regardless of airtime used. Actual monthly fee will vary depending on taxes and features selected.
Usage rounded to the next full minute. All calls are billed in one-minute increments. Package minutes apply to current billing cycle only. Unused minutes will not carry over to the next billing cycle. Unlimited Plan calls outside the nTelos network will be charged roaming fees that vary depending on the rate plan selected. National Plan overage will incur additional charges per minute. Calls outside the USA will be billed at a higher rate. Normal per-minute rates apply for retrieval of voice mail. Voice services are provided solely for live conversation between individuals.
As a general rule, per line usage over 5,000 minutes per month or 50% of package minute usage per month off the nTelos-owned network for two consecutive months is considered excessive. In the event of excessive usage, nTelos may, at its own discretion, change your plan, deny off-nTelos network (roaming) service, or terminate your service.
Some services and features not available in all areas. Actual coverage depends on system availability, terrain, weather, signal strength, customer equipment and other factors. Clarity and reception vary near coverage area borders. Coverage within buildings may vary depending upon location and building structure. Service may be provided by other carriers.
Federal, state, and local taxes will be applied to your account. Taxes and interconnect fees may be passed through to the customer. The Regulatory Cost Recovery Fee ranges from $4.18 to $4.51: E-911 fees range from $0.32 to $3.00. Cost recovery fees are not taxes or government-required charges. Customer is solely responsible for the content and activities to, from or through Enhanced Data Services in accordance to the Enhanced Data Services Terms & Conditions. Customer will use Enhanced Data Services only for lawful purposes. Some restrictions apply.
Network guarantee requires a 1 or 2-year post pay agreement. To get your 100% refund you must port your wireless number to another wireless provider and all equipment must be returned in good condition within 14 days.
Questions about your account or services?
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