Dial-Up FAQs

What is EZ-Pay?

Click on "details" for more information ... (details )

NEW V.92 Modems ...

V.92 technology is the latest standard for dial-up modems. New features include Internet call waiting- never miss a call while on-line- faster initial connections, and faster connection speeds for improved performance. Click on "details" for more information ... (details)

Where can I view the NTELOS Internet Services Terms & Conditions?

Click to view: NTELOS Internet Services Terms & Conditions

How do I change my password?

We don't currently have a way that you can reset it yourself you would have to call customer care. 1.877.468.3567

What if I forget my password?

We don't keep passwords on file so you would have to call in to customer care for us to reset it. 1.877.468.3567

Can I share user names?

You are unable to share user names. This is stated in your terms & conditions service agreement.

What should the DNS Server Configuration be?

For dial up you should not have dns as server assigned. However if your system for some reason requires it these are the dns as followed:

• Primary: 209.145.84.131
• Secondary: 216.12.23.231

What should I do if I think I have a virus on my computer?

Do not open up your email program untill you have confirmed you have a virus and it has been removed. Next is to get an anti-virus program such as Norton Anti-Virus or McAfee (if you don't have one already). Follow the program's directions on updating the virus definitions (latest virus information). Perform a full system scan with your anti-virus program.

How do I troubleshoot modem disconnects?

Try restarting the computer. Make sure the phone cord is firmly plugged in. Try updating the modem drivers from computer or modem manufacturer's website. Ask the local Phone Company to do a data test on the phone line. Also remember that your connection may function better with a shorter phone connection cable. Try to keep this cable less than 10 feet long.

How do I disable call waiting?

Place" *70," (be sure to include the comma) in front of the number you are dialing. The comma includes a one second pause, allowing the modem to find dial tone. (Check with your local phone company for the code to disable call waiting. It can vary depending on where you are located).

Where can I obtain the 128-bit version of Internet Explorer?

If your version of Internet Explorer is older than version 6, you can download the 128-bit encryption for Internet Explorer from: http://windowsupdate.microsoft.com. We recommend you update to a newer version of Internet Explorer.

Where can I obtain the 128-bit version of Netscape?

You can download the 128-bit encryption for Netscape from: http://www.netscape.com (Netscape should already have 128-bit encryption).