Residential Inside Wire Maintenance Plan

Take the Worry Out of Repairs

Take the worry out of repairs for all your inside wiring including voice, data and TV services from nTelos. The Residential Inside Wire Maintenance Plan covers the repairs on inside wire and jacks used to provide nTelos Voice, Data and TV services. Inside wiring covered under this plan is owned by the customer or a third party and begins at the customer side of the Network Interface Device. Inside wiring includes twisted pair, CAT5 and coaxial TV wiring actively used to provide nTelos services. nTelos will only repair inside wiring related to the services it provides to customers. This is an optional plan and covers all inside wiring service related calls, for as long as the customer maintains this plan and related services.

nTelos will only repair inside wiring related to the services it provides to customers. This is an optional plan and covers all inside wiring service related calls, for as long as the customer maintains this plan and related services.

The Plan does not cover:

Wiring used for non-nTelos provided services.

Repair related to faulty Customer Provided Equipment.

Private data network wiring (LAN) connected to a Customer's router, switch or PC behind an nTelos provided data jack or data adapter.

Repair of damage due to fire, flood, natural disasters, vandalism, Acts of God, gross negligence or willful acts.

Non-standard wiring which is wiring that does not meet industry standards or the National Electric Code. The Plan will cover the repair of breaks to non-standard wiring but only to restore the wire to its condition before the break. The Plan does not cover replacement of non-standard wiring.

The Plan does not cover the repair of wire concealed within a wall. If wiring problem is concealed behind a wall, nTelos will isolate the problem and negotiate a solution with the customer as to the best action for repair.

The Plan does not cover repairs that cannot be performed under safe working conditions.

Repair of walls, floors or ceilings damaged or removed to gain access to wiring.

Any new installation of jacks and wiring.