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Online Billing FAQs

Q: What is Online Billing?
A: nTelos Online Billing allows you to view and store up to 13 months of wireless bills online. It’s free and it helps the planet. With Online Billing, you can also take advantage of our quick and easy one-time or monthly Autopay bill payment services. Online Billing set up is easy. Simply register via MyAccount.

Q: Could I also have a paper bill?
A: Sure! You can print a copy of your online bill, or choose to also receive a paper bill by mail. There is a small fee for detailed paper bills.

Q: When will I see my first statement?
A: Your first statement will be made available online once you've completed the registration process. Online bills are stored up to 13 months.

Q. Do I need any special tools and browser settings to view my bills online?
A. Statements require a PDF viewer, such as Adobe Acrobat Reader. Some browsers may block ‘pop-up’ windows. If this occurs or the statement does not open, check the browser window to allow pop-ups or view additional instructions.

Q: Can I pay my bill with a check?
A: Yes, simply mail payment to the address listed on the bill, including your nTelos Account Number for prompt posting. You can also deduct payment from your bank account using one-time or Autopay bill payment services. It’s a great way to save time and postage costs. Bill payments can also be made on your phone at MyAccount Mobile, by dialing #369, or at any nTelos store.

Q: Can I cancel Online Billing?
A: Of course. Log into MyAccount and click “Cancel Online Billing” to initiate the cancellation request. This process may take up to 72 hours, and once completed, access to stored online bills will be available for 30 days.

Q: Is my information safe?
A: nTelos is committed to protecting your privacy. Financial information is stored in a secure, encrypted format which cannot be viewed by employees or outside parties. We recommend choosing a unique password for your MyAccount profile. nTelos does not sell your personal information to third parties for the purpose of unsolicited marketing.

Q: Will I get more "spam" by signing up for this service?
A: No. You will receive a notice when your billing statement is ready, or from time to time, you may receive email notice related to your nTelos service. We do not sell your personal information to third parties who send unsolicited information.

Q: How can I make changes to account information?
A: Call us…we’re here to help. From your nTelos phone, call 611 or 1.877.468.3567.

Questions?

Email us: customerfirst@ntelos.com
Call us: 611 or 1-877-4-NTELOS (1-877-468-3567)